My pet needs mobile specialist care... what now?

When your pet is ill or injured, it can be an extremely frightening time. Especially when you can’t “see” what’s wrong.

We understand. Your pet is part of your family.

Here at VSOS, our team of veterinary specialists and nurses have extensive experience in treating a wide range of complex and complicated conditions and diseases. We work in partnership with your local vet to provide additional medical and surgical support when it’s needed. We provide this mobile support in the comfort of your local vet clinic, so your loved one is able to recover in familiar surroundings.

Initial diagnosis

Initial diagnosis and scheduling

If your vet realises your pet has a complex case that needs specialist medical or surgical care, they will contact us directly and brief us on the details. They will make a referral for you and your pet, and we will arrange to treat your pet in your vet clinic.

Our medical and surgical team will bring the necessary equipment to diagnose, treat and operate on your pet if required. Your local vet and team always remain the main point of contact with you, ensuring continuity of care and clear communication.

Close up picture of a dog

How do I pay?

You will receive a full costing and quote from your local vet, which will include our costs.

You’ll only need to pay one invoice through your local vet rather than multiple invoices to different parties.

VSOS The Surgery Day

On the day of the mobile surgery

When you first arrive with your pet at your local vet, there will be some forms for you to sign including a VSOS surgical consent form.

Don’t feed your pet for 12 hours prior to surgery (you can give your pet water until arrival for surgery). We will call you pre-operatively to do a phone consultation and discuss any questions you may have.

If we can’t reach you, and you have consented to surgery with both your primary veterinarian and the VSOS surgical consent form, we will proceed as scheduled (unless surgery is contra-indicated).

Advanced Treatment Centre


Once the surgery is finished, you will receive a phone call from the primary specialist who was taking care of your pet.

From there, we will move your pet to aftercare and you will receive updates on their progress as they regain consciousness and begin the recovery process.

These time frames will differ depending on the size of your pet and the nature of the procedure.

Your specialist will give you some indication of when you can expect your next update.

VSOS Pain Management Strategies

What type of aftercare is available?

Once your pet has had treatment or surgery, they will recover in their local vet clinic – a familiar environment, close to home.

We will advise on appropriate pain management strategies for your loved one during recovery.

We believe that listening to you and your vet, as well as providing fast and accurate medical advice, are the keys to keeping our patients safe and comfortable before, during and after treatment.

Dogs laying on their bed

Once your pet returns home

We’ll give you specific instructions for the next stages of recovery, at home.

If your pet had surgery, it won’t be able to have a bath for 7–10 days. This helps reduce the possibility of infection.

We’ll make a follow-up appointment with your local vet to monitor post-treatment progress.

Patient stories

“Karina, and all of the vet nurses and vet specialists at VSOS, have such incredible empathy."
On the hardest day of Jimmy Barnes' life, the VSOS team was there.

Contact us

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